Help Center
Welcome to the FlashNest Help Center! Explore topics by category or use the search below. Still stuck? Contact us anytime.
Browse by Category
For Parents
Manage child accounts, parental controls, privacy questions, and more.
For Teachers
Guides on inviting students, assigning lessons, tracking progress, etc.
For Students
Quick tips to get started, join a class, and track your own achievements.
Privacy & Safety
Data protection, online safety, and parental consent info for guardians and educators.
Troubleshooting & Tech Support
Fix login problems, device compatibility issues, or other technical snags.
Billing & Subscriptions
Manage free vs premium plans, family bundles, and payment methods.
General FAQ
Popular questions that don’t fit in other categories, quick tips, and more.
For Parents
Setting Up a Child Account
Learn how to create a safe child profile and link it to your parent account (web & mobile).
Read moreFor Parents
Linking Multiple Kids
Have more than one learner? Here’s how to manage multiple child profiles easily.
Read moreFor Parents
Adjusting Parental Controls
Control content levels, chat permissions, and other safety features.
Read moreFor Teachers
Inviting Students to Your Classroom
Add students via a class code, email invites, or Google Classroom integration.
Read moreFor Teachers
Assigning Quizzes & Homework
Step-by-step instructions to create assignments and share them with your class.
Read moreFor Teachers
Tracking Student Progress
Use the built-in dashboard to view scores, badges, and performance analytics.
Read moreFor Students
Joining a Class
Whether on web, iOS, or Android, here’s how to join your teacher’s class in a few taps.
Read moreFor Students
Completing Quizzes & Games
Learn how to play quiz games, earn badges, and see your score reports.
Read morePrivacy & Safety
Data Privacy Basics
How EliteElise handles personal data under COPPA & GDPR regulations.
Read morePrivacy & Safety
Reporting Inappropriate Content
Steps to report if you encounter any unsafe or inappropriate materials.
Read moreTroubleshooting & Tech Support
Login Problems
Forgot your password? Error messages? Let’s get you back into your account.
Read moreTroubleshooting & Tech Support
Audio/Video Troubles
Check device settings, update your browser or app to fix media playback issues.
Read moreBilling & Subscriptions
Upgrading Your Plan
Switch to a premium subscription for unlimited flashcards and bonus features.
Read moreBilling & Subscriptions
Payment & Refunds
Learn about accepted payment methods, subscription periods, and refund policies.
Read moreGeneral FAQ
What is EliteElise?
Discover how EliteElise gamifies learning with flashcards, quizzes, and more.
Read moreGeneral FAQ
Is the Content Aligned with Curriculum?
Yes! We partner with educators to ensure lessons match common standards.
Read moreNeed more help?
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